MTN Do Not Disturb (DND) Self-Service Review


Finally, due to popular demand, NCC has mandated all operators in Nigeria to introduce a Do-Not-Disturb (DND) service to all customers, effective from July 1, 2016.  

The DND service will allow MyCustomer® (MTN customers) to choose their preference with respect to receiving broadcasted promotional messages on the network.
Below are the key highlights:

1. DND scope is limited to 3rd party services, and not MTN services

2. Two DND modes will exist

a. Fully Blocked mode: Allows customers to Opt Out totally from receiving promotional messages broadcast via SMS and IVR.

b. Partially Blocked mode: Allows customers to filter service categories for promotional messages they wish to receive.

3. Customers will need to activate the DND service by opting via SMS (texting STOP to 2442) or via the DND portal: (

4. To view all available DND options, a customer can text HELP to 2442 or visit the DND portal

5.    Activation/De-activation of the service is FREE


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