The Do-Not-Disturb service allows MTN customers to opt out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc)
What are the main features of DND?
The service will feature the following:
Fully Blocked mode allowing customers to Opt Out totally from receiving promotional messages via SMS and IVR.
Partially Blocked mode allowing customers to filter service categories for promotional messages they wish to receive. Any category not selected is blocked.
How much does DND cost?
The service is free to customers.
How to activate DND
Customers can opt into the service by sending an SMS Keyword to the DND short code 2442.
·To opt in for full blocking mode via SMS, the customer will send the keyword “STOP” to the short code 2442.
·As soon as the customer sends the keyword to 2442, the system will insert the customer’s number in the DND database, and apply the full blocking option to the customer’s profile.
·Upon completion of the DND opt-in process, the customer will receive an SMS notification, containing the DND web portal link and other SMS options e.g.
“You have successfully activated the Do-Not-Disturb service on your line. Please visithttpsss://mtnonline.com/donotdisturbor SMS HELP to 2442 to see more filtering options. You can also opt out at any time by sending ALL SMS to 2442”
DO NOT DISTURB SERVICE
What categories are available in partial blocking mode?
If the customer sends HELP to 2442, s/he will receive a notification showing the available categories:
STOP: To stop all SMS
ALLOW: To receive all SMS
SMS 1: To receive Banking / Insurance/ Financial Products SMS
SMS 2: To receive Real Estate SMS
SMS 3: To receive Education SMS
SMS 4: Health SMS
SMS 5: To receive Consumer goods & Automobiles SMS, SMS6: